Upon arrival claim your luggage and proceed to customs. Then go to the Sandals desk or lounge. They are usually easy to spot since they wear brightly colored shirts. They will take care of you from there, take your luggage and direct you to the shuttle that will take you to the resort. It is customary to tip the skycaps $1 per bag. These are airport employees and not part of Sandals. Your complimentary transfer to and from the resort will be arranged by Sandals.